FAQ

Choose your product, select the quantity, add it to your cart, and continue to checkout. Before confirming your order, check your shipping address, email address, and payment details.

After checkout, you should receive an order confirmation by email. Please also check your spam or promotions folder if you do not see the confirmation.

Contact us as soon as possible. If the order has not yet been processed, we will do our best to help. Once an order is being prepared or shipped, changes may no longer be possible.

Contact us immediately with your order number and the correct address. Address changes are only possible before the order has been processed or shipped.

Delivery time depends on destination, product availability, carrier processing, and seasonal volume. Estimated delivery details are shown during checkout or in the shipping confirmation where available.

Where tracking is available, tracking details will be sent by email after your order has been processed and dispatched.

Shipping can sometimes take longer because of carrier delays, address issues, holidays, or high-volume periods. If your order is delayed, contact us with your order number.

Depending on your country, import fees, taxes, duties, or customs checks may apply. Customers are responsible for checking whether food products can be imported into their country before ordering.

Returns may be accepted according to our return policy. Products must usually be unused, unopened, in their original packaging, and returned with proof of purchase.

Contact us at manuka-discount@hotmail.com with your order number, email used at checkout, and the reason for the return.

Contact us as soon as possible and include photos of the product, packaging, shipping label, and the issue. This helps us review the case faster.

Once your return is received and inspected, we will let you know if the refund was approved. If approved, the refund is sent to the original payment method.

Manuka honey is a premium honey variety commonly known for its distinctive origin, flavour profile, and rating systems such as UMF and MGO. Product strength, jar size, brand, and rating can vary by item.

Compare the UMF or MGO rating, jar size, brand, price, product type, and value. For gifts or premium selection, customers often compare higher-rated jars or bundles.

Yes, Manuka honey can be a thoughtful premium food gift. For gifts, compare presentation, jar size, brand, rating, and delivery timing before ordering.

Yes. Contact us and tell us whether you are looking for daily use, a gift, a better value option, or a specific UMF or MGO rating.

UMF is one of the common rating systems used for Manuka honey. It helps customers compare products by rating level. Always check the product label and product description.

MGO is another common rating shown on Manuka honey products. It is displayed as a number, such as MGO 100+, 263+, 400+, or higher, depending on the product.

A higher rating usually means a stronger-rated product, but the best choice depends on your budget, intended use, jar size, and personal preference.

Read our guide: UMF vs MGO: Manuka Honey Ratings Explained.

Store Manuka honey in a cool, dry place away from direct sunlight, heat, and moisture. Keep the lid closed properly after each use and follow the product label.

In most cases, Manuka honey does not need to be refrigerated. Refrigeration can make honey thicker and harder to spoon. Always follow the product label.

Honey can naturally change texture over time. Temperature and storage conditions can affect thickness or crystallization. This does not automatically mean the product is spoiled.

You can contact us by email at manuka-discount@hotmail.com. We aim to respond within 24–48 hours on business days.

For order questions, include your order number and the email address used at checkout. For damaged or incorrect items, include photos of the product, packaging, and shipping label.

Yes. If you are unsure what to choose, contact us and tell us your budget, preferred rating, jar size, and whether the product is for daily use, gifting, or premium selection.